Software Tools:

Enterprise Site
Manager (ESM)

DisX (DASD
Formatting tool)

EMC2 RSF

International Technical Support Limited (ITS) has designed and developed the Enterprise Site Manager (ESM) as a method of monitoring data centre equipment regardless of manufacturer *. This provides the Multi-Vendor Maintenance Companies with a professional and cost effective solution for remote problem notification, support and diagnostic capability.

ESM, via telephone link, decodes the error and provides detailed information on the failing product, error description and the failing part number where applicable. This helps the technician or engineer to resolve the outstanding problem 24hrs/365 days of the year.

*Channel Attached equipment.

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Example of the failure Information from the Enterprise Site Manager (ESM)

TPMid:         ITSL
Customer Name: INTERNATIONAL TECHNICAL SUPPORT LTD
Customer Addr: 3A ACHILLES HOUSE
                               ALDERMASTON
                               BERKS RG7 8RN
                               UK

Cust Main Tel: 01189-821200
Cust Cons Tel: 0118-9821200
System Date: 2/18/99 System Time: 10:46:28
Erep Record Date & time: 02/18/99 10:52:21
Erep_record_type: 30

CHPid: 24 Primary Device Number: 000980
Secondary Device Number: 0980
Control Unit Type:
CPU Serial 1526 CPU: 4 Lpar #: 5 Lpar Name: 9221-ESM
CPU Type: 9221
Device Class & Type: 8080 3480 Report as IBM 3480
Ref_Code: 0046

OBR_Sense: 424420320000CA2069008E068E0600000000D60204460A46C6800D7462960040

FSC 0046 Air pressure loss has occurred in one or both drives.

ESM RECOMMENDED ACTION:
1. SEE OPER 1 FOR "PNEUMATIC SUPPLY."
2. SEE PNEU 1 FOR "AIR PRESSURE LOSS - CHK 46 ON BOTH DRIVES IN
SAME TAPE UNIT" AND "AIR PRESSURE LOSS - CHK 46 ON A SINGLE DRIVE."

POSSIBLE FRUS

DESCRIPTION	LOCATION	P/N
PUMP MOTOR	TAPE UNIT BASE	8576673                                               No Subs
IINLET FILTER	TAPE UNIT BASE	1765654                     No Subs
REGULATOR	TAPE UNIT BASE	4780541                                                 No Subs
OUTPUT FILTER	TAPE UNIT BASE	4780581                                                 No Subs
MANIFOLD-IN PRESSURE HOSE	DRIVE	6460001                                                 No Subs
PRESSURE HOSE ASSEMBLY	DRIVE	6460001                                                 No Subs
PLENUM SUPPLY HOSE	BASEPLATE	6850773                                                 No Subs

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DISX Software

Introduction
The purpose of the DISX utility is to exercise disks, with the object of finding any defects before they are used in a production environment.  It does not replace the IBM utility ICKDSF, which should be used before and after running DISX.  DISX will perform on all models of IBM (or their OEM equivalent) 3380s, 3390s, RAMAC devices.
The DISX utility will run on any version of VM.

Overview
The DISX utility comprises of software in the 'master' virtual machine (DISXX) and each 'slave' virtual machine (DISXXnn).

The 'master' virtual machine controls the testing process.  The 'slave' machines actually test the DASD - one slave machine tests one device.

The 'master' verifies the input parameters and autologs a 'slave' machine for each device to be tested, to a maximum of the number of processes specified.  The maximum number of processes depends on the number of 'slave' virtual machines defined in the VM directory.

The 'slave' machine will test the DASD.  Each test consists of a format cycle followed by at least one test cycle.  The format cycle (which is only performed once) writes a 47476-byte record on every track of the device and then reads every record back.  The user may specify how many subsequent test cycles the 'slave' machine is to perform.  Each cycle writes records of various sizes randomly over the device and reads the records back to verify what has been written.

The user may also specify an error threshold, which if reached, terminates the test for that device.  The error threshold resets itself after the format cycle.

Once the test for a device has been completed, a message log is sent the 'master'.  The 'slave' machine logs itself off ready to be used for the next device to be tested.  The message log contains the start and end times of each cycle performed together with notice of any errors found.  These include the appropriate sense bytes, if available.

The 'master' machine will remain active until all the devices specified have been tested.  Message log files for each device tested may be viewed and/or printed from the 'master' machine.

During processing, PFkeys can be used to display the status of the tests, stop the test immediately, or stop the test on the completion of the current active cycle.

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EMC2 RSF

International Technical Support has developed a Remote Support Facility (RSF) product to support EMC2 DASD including Symmetrix 2 4000 Family, Symmetrix 3 5500 Family, Symmetrix 3 5700 Family, Symmetrix 3 5900 Family and Symmertix 4 8000 Family. It uses the standard modem delivered with the EMC2 box and is totally compliant with EMC2's Remote Support. Simply change the phone number to ITS' RSF Phone numbers to enable the service. When the equipment dials ITS with a problem ITS will then notify the TPM of the equipment failure. It also supports boxes running SymmWin

Please call for additional information on any of the above tools or
Email: Info@itsupports.co.uk

Copyright ©1999-2002 International Technical Support Limited. All rights reserved.

All registered trademarks are the properties of their respective companies.